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Hold the power key to switch off the cell phone.
Hold together Volume Up + Power button.
Andoid image will appear so leave holding.
Then press the Power button to enter Recovery Mode. Hard Reset ZYNC Cloud Z5
Press Volume Down to choose “wipe data/factory reset”, and then push the Volume Up button to confirm.
Select “Yes–delete all user data”. Use Volume Down button to scroll and Volume Up to select.
To restart the phone, select “reboot system now”.
Yahoooooo! You have done your job!